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Frequently asked questions

Quick answers about ordering from RetraLabs. Can't find yours? Message us on WhatsApp.

How long does delivery take?

Standard (surface): 3–4 business days to Tier 1–2 cities and 5–7 business days to Tier 3 and remote areas. Express (Air) is available to eligible cities and has no fixed delivery date. You get a tracking link once your parcel ships.

Do you offer cash on delivery?

Yes. Choose COD at checkout, or part-paid COD where you pay a small advance online and the rest to the courier.

Do products come with a Certificate of Analysis?

Every product page states its HPLC purity, and we share the COA for your batch on request. See Lab Results.

How do I pay?

UPI, cards and net banking through Cashfree, or cash on delivery. We never ask for card or UPI PINs over chat.

How do I track my order?

Use Track Order in the menu, or the link in your confirmation email.

Can I return a product?

Contact us within 48 hours of delivery if an item arrives damaged or incorrect. See our Refund Policy for details.

Can you advise on dosage?

No. Our products are for laboratory research only and we do not give dosing or medical advice. See our Research Use Policy.